Directions: Read the Carter Cleaning Company Case found at the end of the chapter and answer the questions below in paragraph form by re-writing the questions and then inserting your response in bold in paragraph form below each question. Be sure to cite any page references.

Part One:

For each of the questions listed below write your response in paragraph form. All responses should be double spaced, size 12, and in times roman font. Insert the question on top of each response in bold prior to writing your response.

Be sure to reference page numbers related to your response.

  1. Explain HRM is and how it relates to the management process.
  2. Give examples of how HR management concepts and techniques can be of use to all managers.
  3. List some of the personnel mistakes all managers want to avoid.
  4. Compare the authority of line and staff managers. Give examples of each.
  5. List and explain the six types of HR specialists.
  6. Briefly explain the trends shaping Human Resource Management

Part Two: Application Case
Directions: Read the Carter Cleaning Company Case found at the end of the chapter and answer the questions below in paragraph form by re-writing the questions and then inserting your response in bold in paragraph form below each question. Be sure to cite any page references.

Questions
1. List the five specific HR problems you think Carter Cleaning will have to grapple with.

2. What would you do first if you were Jennifer?

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