This assignment is worth 20% of your final grade and addresses Course Objectives 1 and 4. It gives you an opportunity to critique a training proposal and to recommend a better training design. You must complete this assignment individually, without contacting other students, and you may not use a paper or any part of a paper from a previous class or from another person. If you have questions about this assignment, please post them in the Ask the Professor discussion forum so that everyone can benefit from the answers.

THE SCENARIO

This scenario is adapted from:

Noe, R. A. (2013). Employee training and development(6th ed.). New York, NY: McGraw-Hill Irwin.

You are the human resource generalist for College Inn, a chain of modestly-priced hotels located in the Southeastern United States. Each hotel has 100 to 150 rooms, a pool, and a full service restaurant. The hotels are located near the exit ramps of major highways in three Southeastern college towns: Raleigh, NC; Columbia, SC; and Athens, GA. You just received the attached memo from the vice president of operations asking for your opinion about some training he is contracting for with outside consultants. There is no training manager for College Inn, so the vice president often contacts you for help with training in the Operations division.

YOUR TASK

Prepare a 2-3 page memo to the vice president of operations that critiques the proposed training.

• Identifyall problems related to the proposed training and discuss why these items are problems.Hint: You might want to review the competencies and areas of expertise TD professionals are expected to demonstrate. The Association for Talent Development (ATD) Competency Model (https://www.td.org/Certification/Competency-Model) is a good resource.

• Give your recommendations for improving the training design and explain how your revised design will address the VP’s expectationsregarding the training.

• Describe at least two ways managerscan support the training.Hint: You might want to review the Transfer of Learning Matrix that islisted in the Week 4 Required Reading-Transfer of Learning area.

The vice president values your opinion but also likes to know what other experts have to say, so support your statements and opinions with citations from appropriate sources. The vice president is not familiar with training and development terminology, so provide definitions for key concepts and theories that you believe apply to this situation. Don’t forget to cite the source(s) of your definitions.

Your memo should be two to three single-spaced pages, excluding the cover and reference pages. Please use one-inch margins and a font size of at least 11 points. Include a minimum of five references in your memo. Cite reputable sources such as the readings and resources posted in our classroom, and articles published in academic or practitioner journals within the last ten years. The websites of consulting firms and blogs are not appropriate sources for this assignment.Put your references on a separate page and preferably use APA*format for all citations, quotations, and references. *However, please bear in mind that APA style is not mandatory at UMGC and you will not be penalized if you are using MLA or Chicago style. Just make sure you have a consistent writing style in use that includes heading levels, direct quotation rules, and proper references.

You might be tempted to propose conducting a detailed needs assessment but remember that the VP has already conducted a needs assessment and is eager to get started with the training. The VP mentions an article by Ross Tartell; the article can be found in eReserves:

Tartell, R. (2014). Use focus groups for rapid needs analysis. Training, 51(2), 14.

You might also want to read a bit about service recovery. Here are two articles that are available in eReserves:

Kim, T., Yoo, J. J-E., & Lee, G. (2012). Post-recovery customer relationships and customer partnerships in a restaurant setting. International Journal of Contemporary Hospitality Management, 24(3), 381-401.
doi: 10.1108/09596111211217879

Komunda, M., & Osarenkhoe, A. (2012). Remedy or cure for service failure? Effects of service recovery on customer satisfaction and loyalty. Business Process Management Journal, 18(1), 82-103. doi: 10.1108/14637151211215028

SUBMITTING YOUR ASSIGNMENT

Please add the following statement to the cover of your paper:

This paper is my own work that I created specifically for this course and this section. All research or material I used in preparing this paper has been properly acknowledged within the assignment in accordance with academic standards for complete and accurate citation of sources.

Submit your assignment electronically via the Assignment folder.

Name your file this way: YourLastNameFirstInitial_TrainingCritique

(Example: DoeJ_TrainingCritique)

Due Date: Tuesday, June 25, 11:59 p.m. Eastern time.

Please see the next page for the grading criteria for this assignment.

The memo from the vice president of operations follows the grading criteria.