Instructions:

1. The final project must contain a minimum of 1,800 words and a maximum of 2,000 words.
   Make sure to use proper referencing for the sources of your literature.
2. Based on your chosen country of practice, you need to choose one company that is
   implementing the on customer relationship management (CRM), and to the tasks specified
   below.
3. Writing Guidelines: Paper size: A4, Line Spacing: 1.5, Margins: 1” (inch) all sides, Font:
   Times New Roman, Font Size: 12 for text 14 for heading and 13 for subheading.
4. The report should follow the structure of the assignment given below.