Answer the reflective questions below and upload your answers as a Word document in the assignment folder titled Reflection 4. You should aim between 300 to 400 words in total.
- Reflect on a situation when you felt a manager demonstrated a high level of Emotional Intelligence (i.e. empathetic, good listener, open to change, self-aware, patient). What competencies did he/she/they demonstrate? How?
OR2. Reflect on a work situation when you felt a manager showed a lack of emotional intelligence (i.e. bossy, confrontational, hard to please, egotistical, poor listener). What was the impact on you and/or the other employees?
Your reflection should respond to the following questions:
1. What happened?
2. How did you feel when you read the scenario?
3. What do you think about it?
4. What could be done differently next time?
5. What would you do if you encounter a similar situation?
