Scenario

The organization that you are a director of leadership and learning for has been conducting engagement surveys among its employees every two years to gain a deeper understanding of employees’ views on areas such as customer service, the organization’s overall strategy, job satisfaction, rewards and recognition, and training and development. The most recent survey was conducted this year, and the organization wants to carry out another survey in two years.

Prompt

Your task is to continue using your GROW model template you began in Module Two to complete the final three sections:

• Identified Gaps—Obstacles
• Goal Revision
• A Way Forward—Action

Specifically, you must address the following rubric criteria:

1. In the Identified Gaps—Obstacles section, describe obstacles that might prevent the focus areas you previously identified moving from current state to future state. Consider the following in your response:
   1. Skill gaps, organizational culture, and resources among other things
2. In the Goal Revision section, for each of the goals you created previously, describe whether they need to be revised:
   1. For the goals that do need to be revised, provide a revision and explain your changes based on obstacles you identified above.
   2. For the goals that do not need to be revised, provide rationale for why this goal should remain the same. Support your response.
3. In the A Way Forward—Action section, recommend an actionable step that should be taken in order to close the gap between current state and desired future state for each identified focus area and related goal. Your response should include the following for each actionable step:
   1. An explanation on what the step will entail
   2. Identification of stakeholders who will need to be involved
   3. Justification for how this step will help close the gap between current state and desired future state

What to Submit

Submit your answers in the GROW Model Template that you began working on in Module Two.