Part -I (5 Marks)

Think of an important email or other electronic communication which you have sent, and the other person misunderstood your emotions and/or intent. On that experience, answer the following questions.

 1) How did the other person respond? (1Mark)

2) Did you think the response was fair? (1Mark)

3) Why did this person misunderstand? (1Mark)

4) Did the lack of richness of the communication channel have an impact? (1Mark)

5)How could you have written or approached your message differently to avoid misunderstandings? (1 Mark)

Part -II (5 Marks)

1. Suppose you bought a new printer from ABC Ltd Company. The printer is not functioning properly. Write a claim letter to a company asking them to compensate you for the defective printer. (2.5 Marks)

2. Now, assuming you are the claims supervisor in ABC Ltd company, what communication channel would you choose and why? (2.5 Marks).

Note: Assignment word limit is minimum 500 words.