INSTRUCTIONS
Using the scenario provided, respond to the critical thinking questions. Each response should be original (in your own words) and a minimum of 2–3 sentences in length.
SCENARIO
Maria is an RN who works the night shift on an oncology unit. She approaches Elena, the day shift nurse, for a report. Elena immediately begins to complain about the patient in Room 345. She says:
“That patient thinks she knows everything because she is a nurse! She questions everything and wants to know why the medication was ordered and why she had to go to x-ray. I have had the worst time getting anything done! Have fun with her tonight!”
CRITICAL THINKING QUESTIONS
- How should Maria respond to Elena?
- What are some barriers that may impact effective communication with the patient?
- What communication skills should Maria use when interacting with the patient?
Silence Kills Activity
INSTRUCTIONS
Read the article “Silence Kills: The Seven Crucial Conversations in HealthcareLinks to an external site.” from this module’s readings if you have not done so already.
Using the article provided, respond to the reflection questions. Each response should be original (in your own words) and a minimum of 2–3 sentences in length.
REFLECTION QUESTIONS
- What is your overall reaction to the “Silence Kills” study?
- How do the study results compare with your personal experience in healthcare settings? Has your experience been different as an employee as compared with a student? Have you seen variations in clinical settings? If so, describe.
- Based on your experience, what (if any) improvement has occurred in healthcare professionals’ ability and actions in speaking up? Summarize your interpretation and conclusions.
- AACN Standard 1—Skilled Communication has the following critical element: “Nurses and all other team members are accountable for identifying personal learning and professional growth related to communication skills.” Complete a self-assessment for this element and critically evaluate your current learning and growth needs to speak up in crucial situations.
- How has your nursing program prepared you to have skilled communication for these critical situations?
